You remain in control
You can unsubscribe from marketing and exercise applicable data-protection rights.
LEGAL & PRIVACY
Your information,handled with care.
This Privacy Policy explains how STRAVENIQ collects, uses, shares and protects personal information when you visit our website, contact us, complete an assessment, join our mailing list or interact with our products and services.
Transparent useData minimisationSecure handlingRespect for your choices
PRIVACY SUMMARY
The important points first.
This summary helps you understand the policy quickly. The detailed sections below provide the complete information.
We collect what is needed
Information depends on how you use the website and which service you request.
Retailers handle checkout
Selar, Amazon and other retailers process payments under their own privacy notices.
Cookies are controlled
Non-essential analytics or advertising cookies should operate only with the required consent.
WHO IS RESPONSIBLE?
STRAVENIQ is the controller for information collected directly through this website.
In this policy, “STRAVENIQ”, “we”, “us” and “our” refer to the STRAVENIQ business operating straveniq.co.uk. We decide why and how personal information collected directly through this website is used.
CONTACT THE CONTROLLER
Privacy enquiries and rights requests
Email: info@straveniq.co.uk
Location: United Kingdom
Website: https://straveniq.co.uk/
External retailers and platforms act as separate controllers for information they collect directly from you.
INFORMATION WE COLLECT
What we may receive.
CategoryExamplesHow it is received
Identity and contactName, email address, telephone number where suppliedContact forms, enquiries, mailing-list registration
Purchase and supportProduct, retailer, order reference, purchase date and support correspondenceYou, retailer notifications or support requests
Assessment informationAnswers, scores, selected goals and generated recommendationsAssessments and interactive tools you choose to complete
Technical and usageIP address, device, browser, pages visited, approximate location and cookie identifiersServer logs, security tools, cookies and consented analytics
Marketing preferencesSubscription status, consent record and engagement with messagesSignup forms and email-service records
Content you provideMessages, feedback, form entries and attachmentsForms, email and direct communications
Please do not send unnecessary sensitive information.
Unless a particular service clearly requests it, do not submit health information, government identifiers, passwords or full payment-card details through general forms or email.
WHY WE USE INFORMATION
Purposes and lawful bases.
We rely on the lawful basis appropriate to each activity under UK data-protection law.
Products, resources and support
To respond before a purchase, provide requested resources, manage access and resolve product or order enquiries.
Marketing and optional cookies
To send subscribed updates and use non-essential analytics or advertising technologies where consent is required. Consent can be withdrawn.
Operation and improvement
To understand website performance, improve resources, prevent misuse, maintain security and administer the business where your rights do not override those interests.
Compliance and records
To keep required business records, respond to lawful requests, protect legal rights and comply with tax, accounting and consumer obligations.
PURCHASES & EXTERNAL PLATFORMS
Your checkout may take place outside STRAVENIQ.
When you follow a purchase link to Selar, Amazon or another retailer, that organisation collects and uses payment, account and transaction information under its own privacy notice. STRAVENIQ may receive limited order information needed for fulfilment, support, reconciliation or record keeping.
We do not receive or store your complete card number, card security code or retailer-account password where the retailer processes checkout.
1You choose a product
A STRAVENIQ page links to the relevant buying route.
2The retailer processes checkout
Its terms, privacy notice and payment systems apply.
3Limited order data may return
We use it only for delivery, records and appropriate support.
SHARING & SERVICE PROVIDERS
Who may process information for us.
We disclose personal information only where necessary and with appropriate safeguards.
Website hosting and securityWordPress and website toolsForms and customer supportEmail and newsletter servicesAnalytics and advertising toolsCloud storage and file deliveryRetailers and payment providersProfessional and legal advisersAuthorities where legally required
We do not sell personal information. Service providers may use information only for the agreed service and their lawful obligations. External retailers may act independently under their own policies.
EMAIL & MARKETING
Update marketing preferenceYou can change your mind.
Where you subscribe or where another lawful route permits communication, we may send product news, free resources, educational content and relevant STRAVENIQ updates. Every marketing email should provide an unsubscribe route. You may also email us to object or withdraw consent.
RETENTION & SECURITY
We keep information only as long as it is reasonably needed.
How long we keep it
Retention depends on the purpose, legal requirements, the sensitivity of the information and whether an enquiry, contract or dispute remains active. Typical examples include keeping support correspondence while a matter is open, consent records while marketing continues, and transaction records for applicable tax and accounting periods.
When identifiable information is no longer needed, we delete it, anonymise it or securely restrict it where deletion must be delayed.
How we protect it
We use proportionate administrative and technical measures intended to protect personal information against loss, misuse, unauthorised access, alteration or disclosure. No internet transmission or storage method can be guaranteed completely secure.
If a qualifying personal-data breach occurs, we will follow applicable notification and response requirements.
INTERNATIONAL TRANSFERS
Some providers may process information outside the United Kingdom.
Where personal information is transferred internationally, we seek to use a lawful transfer mechanism and appropriate safeguards. Depending on the destination and provider, these may include UK adequacy regulations, the UK International Data Transfer Agreement, the UK Addendum to standard contractual clauses, or another legally recognised safeguard.
You may contact us for more information about safeguards relevant to your information.
YOUR RIGHTS
Data-protection rights may include:
Rights depend on the circumstances and lawful basis, and some are not absolute.
Access
Ask for a copy of personal information we hold about you.
Correction
Ask us to correct inaccurate or incomplete information.
Erasure
Ask us to delete information where the right applies.
Restriction
Ask us to limit certain processing in relevant circumstances.
Portability
Receive eligible information in a reusable format.
Object
Object to direct marketing or certain legitimate-interest processing.
Withdraw consent
Withdraw consent without affecting earlier lawful processing.
Human review
Seek safeguards concerning qualifying solely automated decisions.
To make a request
Email info@straveniq.co.uk with “Privacy rights request” in the subject line. We may need to verify your identity. We normally respond within the period required by applicable law.
Our website is not directed to young children.
STRAVENIQ’s general products and services are intended for adults unless a specific page clearly states otherwise. We do not knowingly seek personal information from children through general forms or marketing subscriptions. A parent or guardian who believes a child has submitted information may contact us.
Assessments provide guidance, not significant automated decisions.
Website assessments may calculate a score or recommendation from answers you provide. They are intended as informational guidance and are not used by STRAVENIQ to make decisions producing legal or similarly significant effects about you.
QUESTIONS OR CONCERNS
Please contact us first so we can try to resolve the matter.
Email info@straveniq.co.uk. You also have the right to complain to the UK Information Commissioner’s Office if you remain concerned about how your information is handled.
POLICY UPDATES
We will update this page when our practices materially change.
The effective date at the top shows when this policy was last updated. Material changes may also be highlighted on the website or communicated through an appropriate channel.
