Files delivered electronically
Examples include PDFs, ebooks, workbooks, ZIP packages, spreadsheets, templates, trackers, dashboards and other downloadable resources.
Different fulfilment routes
What this policy covers
This policy applies to products purchased directly from STRAVENIQ where we are responsible for providing the download, account access or delivery. It should be read with the product description, checkout information, order confirmation, our Terms & Conditions and Refund Policy.
Courses and online resources
These may be delivered through an account, learning platform, private page, email invitation or scheduled live session.
Printed books and goods
The product page or checkout should identify whether STRAVENIQ or an external retailer is responsible for fulfilment.
Workshops and scheduled delivery
Dates, access details and any programme-specific arrangements are provided with the relevant booking information.
Electronic fulfilment
How digital products are delivered
After successful payment and any required fraud or payment checks, digital products are normally made available immediately through one or more of the following:
- a download button on the confirmation page;
- a secure link sent to the email address used at checkout;
- the customer’s website or learning-platform account; or
- another delivery method clearly stated on the product page.
Automated delivery can occasionally be delayed by payment processing, security checks, email filtering, platform availability or technical issues. An order receipt by itself does not always contain the product files; follow the access or download instructions provided.
Use an email address you can access and check it carefully before completing payment. Also check spam, junk, promotions and quarantined-message folders.
Before downloading
File formats, software and devices
The product page identifies the main format where practical. STRAVENIQ products may include PDF, EPUB, ZIP, XLSX, DOCX, CSV or other commonly used file types. You are responsible for having a compatible device, current software, sufficient storage and a reliable internet connection.
ZIP packages must usually be downloaded and extracted before the files inside can be opened. Mobile devices may not provide the full functionality of complex spreadsheets, dashboards or document templates; a supported desktop application may be required.
Unless the product description expressly includes a specific software subscription, app, platform or device, those items are not included in the purchase.
If something goes wrong
Missing, expired, incomplete or damaged downloads
Check the order detailsConfirm payment succeeded and that the email address entered at checkout is correct.
Check every email folderLook for the confirmation and delivery messages in inbox, spam, junk, promotions and security quarantine folders.
Retry safelyUse a stable connection and supported browser. Download a ZIP file before extracting it rather than opening it inside the browser.
Contact STRAVENIQSend the order number, purchasing email, product name and a description or screenshot of the error. Do not send full payment-card details or passwords.
If a download link has expired or reached a stated limit, contact us. We may verify the purchase before restoring access. Restored access does not expand the product licence or permit redistribution.
Accounts and programmes
Courses, assessments and access-based products
Where a purchase provides account or platform access, instructions are sent to the purchasing email address or displayed after checkout. Keep login details secure and do not share them unless the product expressly allows team access.
The product page or order information will state any fixed access period, scheduled date, live-session requirement or usage limit that applies. If no lifetime access is expressly promised, do not assume that access will remain available indefinitely. Download any permitted supporting files within the stated access period and keep your own lawful backup.
Scheduled workshops, services and cohort programmes may have separate attendance, rescheduling and cancellation terms shown before purchase.
Printed books and goods
Physical-product delivery
Orders fulfilled by external retailers
Where you buy through Amazon, another bookseller, Selar or a different third-party marketplace, your order is processed and delivered by that retailer. Its delivery times, charges, tracking, address-change, cancellation, return and refund rules apply. Contact the retailer directly using the order information in your retailer account.
Orders fulfilled directly by STRAVENIQ
If STRAVENIQ offers direct physical fulfilment, the available destinations, delivery price and estimated timescale will be shown before the order is placed. Unless a different period is agreed with you, goods will be delivered within the period required by applicable consumer law.
Delivery estimates are not guaranteed dates unless expressly confirmed as such. Delays can arise from carriers, customs, weather, industrial action, incorrect address information or events outside reasonable control. We will provide available updates and remedies required by law.
International orders
Where international delivery is offered, the recipient may be responsible for import duties, local taxes, customs charges or handling fees not collected at checkout. Customs processes may delay delivery.
Check before paying
Delivery and email-address accuracy
Review the billing email, delivery address and postcode before submitting an order. Contact the responsible seller immediately if a correction is needed. Once a digital file has been sent, an account created or a physical order passed to fulfilment, it may not be possible to redirect or amend it.
We may ask for reasonable evidence of purchase before changing an account email, reissuing a download or discussing an order.
Future releases
Pre-orders, bundles and phased delivery
A pre-order page will state the expected release or access date. A bundle may contain items delivered at different times; the product description should identify what is available immediately and what will follow.
Release dates are estimates unless expressly guaranteed. If a material delay or change occurs, we will provide an update and any cancellation or refund option required by the applicable terms and law.
Consumer protection
Cancellation, faults and refunds
Where digital content is supplied immediately, checkout may ask you to expressly consent to supply beginning during the cancellation period and acknowledge that the statutory cancellation right is lost once supply begins. This does not remove your rights if the digital content is faulty, not as described or does not meet applicable legal requirements.
If immediate supply has not begun, or the required consent and acknowledgement were not obtained, any cancellation rights available under applicable law continue to apply.
For physical products purchased directly from STRAVENIQ, statutory cancellation, delivery, fault and refund rights apply. Products bought through an external retailer are handled under that retailer’s process and applicable law.
For full details, including duplicate purchases and faulty digital products, read our Refund Policy. Nothing in this policy limits your statutory rights.
Personal access
Download security and permitted use
Unless the product licence says otherwise, a purchase provides a limited, non-exclusive, non-transferable licence for the purchaser’s personal or internal business use. You must not share download links or login details, resell files, upload them to shared libraries, remove ownership notices or distribute copies.
We may suspend a link or account where there is reasonable evidence of unauthorised sharing, fraud, chargeback abuse, security risk or breach of the applicable licence. This does not affect any statutory rights or prevent a genuine customer from contacting us for assistance.
Policy updates
Changes to this policy
We may update this policy when our products, delivery systems, retailers or legal obligations change. The version that applied when you placed an order forms part of the relevant purchase information, together with the product page and order confirmation.
Order support
Contact STRAVENIQ
For a direct STRAVENIQ order, email info@straveniq.co.uk with your order number, purchasing email, product name and a short description of the problem. For retailer-fulfilled orders, contact the retailer shown on your receipt.
